Bocotek helps you control the largest single cost of business technology - the hidden costs of lost time and productivity due to technical problems. You get all the benefits of having a fully staffed IT department at hand for a tiny fraction of the cost of physically hiring them in-house. Further, we are at your service 24x7x365. You have just one number to call, no matter what the problem is.

Our services are proactive; we anticipate and correct many problems before they occur. We remotely monitor 5000+ aspects of every system's performance, round the clock, including security issues.

Our Technology Advantage

We use SAAZ - a technology framework, specially built for managed service providers. SAAZ combines a remote management platform and a managed security services infrastructure. This infrastructure enables us to provide you complete IT infrastructure management services including security solutions to end-users - securely, proactively and in a cost effective manner. The platform architecture enables us to deliver services on Industry best practices and aggregates data into a web portal.

We manage remote networks securely across the Internet or any public IP network without needing to set up a VPN or opening ports of the firewall. Our advance technology works transparently across NAT and cuts down the implementation complexities and time. Furthermore, it uses the SSH2 protocol in an outbound mode from inside the firewall, making it highly secured. Additional use of Certificates provides an extra-layer of protection over and above the encryption and security provided by SSH2.

Your biggest benefit would be to expect service levels equivalent to rolling out a Top-Class Enterprise
Management System within your organization without having to pay for the high capital outlay. Work with industry best practice and processes without having to learn them. We believe you should focus on your core business, reduce cost, increase profitability, gain expertise and win new customers.

Our Services

Bocotek's goal is to provide complete IT asset Life Cycle Management, maximize system up time and minimize time to resolve issues if and when they occur. Our full services option provides comprehensive services for
desktops, servers, networks, and databases including preventive maintenance for desktops, providing
help desk services with a web based Trouble ticketing system. Our tools can scour your IT environment (desktops and servers) to determine what is and what is not present in the desktop & Server. We can figure out what Operating system, hot-fixes, and applications the system has; what kind of processor, the amount of memory, how big the hard drive is, the type of monitor, keyboard and a whole slew of greater esoteric items like network IP addresses, Ports, protocols and Adapter configurations, Shares, users names, group configurations etc.

All this information can be categorized and used during capacity planning discussions. We also provide change configuration reports, which help track the complete life cycle of an asset you may possess.
Our full services include software deployment and OS upgrade services too.

Our desktop preventive maintenance services include regular maintenance of a desktop. Services
included under this are: cleaning up internet debris and temp files once a week, update for latest antivirus
signature everyday, weekly repair of registry and spyware removal and patch assessment and deployment of critical patches on each desktop on weekly basis. You are kept informed on each and every action that is taken on your IT Assets including monthly reporting on Asset inventory, Asset change configuration, and details of preventive maintenance carried out on each asset including Trouble Tickets raised by end users and actions taken to resolve them.

Server monitoring, Alerts and notification services- Bocotek provides an array of essential Server management services on a flat rate subscription basis to help you maximize your Server & application uptime to keep productivity levels high. We also minimize the daily hassles involved with using and managing technology, so you can get on with your business.

Our services include the following:
• 24x7 monitoring
• Escalation & basic fixes
• Event log monitoring
• Back-up log checks
• Anti-virus log checks
• Server Availability
• Service Availability monitoring
• Monitoring for DNS, DHCP, and TS etc
• Basic response time monitoring
• Monitoring custom performance parameters
• Server health check and analysis of key trends
• Patch Assessment & management
• Service pack updates
• Log maintenance (both OS and Exchange)
• Virus definition & prevention
• Server tuning & cleaning
• Low priority services
• All calls related to server issues or application issues

We provide a rich reporting console to view base level and policy level analysis. You will receive reports related to Server health Check comprising of server availability, resource utilization for CPU, Memory and Disk space; a Level 2 report comprising of Event log analysis and in-depth utilization analysis. Apart from monthly reporting, we would provide server error analysis report as and when errors are encountered along with trouble ticket information and escalations. Our performance reports for Oracle monitoring along with Executive reporting would provide you information related to Processes, Memory efficiency, Instances, Sessions, object maintenance, transactions, table growth and many more parameters.

To learn more, contact our office or email us now: ckoppin@bocotek.com